Policies

Policies for Grounded Essence

1. What is your return policy?
We do not typically accept returns; however, we handle each issue individually. If you encounter any problems with your order, please contact our customer service team, and we will work with you to find a suitable solution.

2. How can I contact customer support?
You can reach our customer support team via email at rebecca@groundedessences.com. We’re here to help with any questions or concerns.

3. What is your shipping policy?
International shipping is available. All orders ship within 7 business days of purchase, but please allow up to 2 weeks during the holiday season. Tracking numbers will be sent to the email you provided.