FAQ
FAQ for Grounded Essence
1. What types of crystals and minerals do you sell?
We offer a diverse range of crystals and fine mineral specimens for collectors and beginners alike, including Amethyst, Rose Quartz, Clear Quartz, Citrine, Celestine, Dioptase, Tourmaline, and various other minerals. I personally curate a selection of pieces that I find beautiful, in addition to the finer specimens, ensuring a unique and appealing collection for all budgets.
2. How do I choose the right crystal or mineral for my collection?
Selecting a crystal or mineral often depends on personal interest or aesthetic preference. Consider what attracts you visually or what specific qualities you appreciate in a specimen. If you are looking for certain metaphysical aspects, definitely consider that.
3. Are your crystals and minerals natural or synthetic?
All of our crystals and minerals are natural and consciously sourced. We prioritize sustainability and transparency in our procurement process. We strive to support local miners, miners all over the world, and we work to get as close to the source as possible.
4. How should I care for my crystals and minerals?
To maintain your crystals and minerals, keep them in a dry place away from direct sunlight. Regular dusting and occasional gentle cleaning can help preserve their appearance. We recommend avoiding harsh chemicals. Certain minerals will have more specific instructions in the descriptions, if needed.
5. Do you offer any workshops or classes?
Yes, we occasionally host workshops and events focused on mineral identification, collection techniques, and care methods. Additionally, we vend at many of the major gem and mineral shows throughout the year. Check our website or social media for updates on upcoming sessions and show schedules. Also, consider signing up for our email newsletter here on our site. We will not spam you, we only send important updates about early access to sales, workshops, and any updates or changes we may make.
6. What is your return policy?
We do not typically accept returns; however, we handle each issue individually. If you encounter any problems with your order, please contact our customer service team, and we will work with you to find a suitable solution.
7. How can I contact customer support?
You can reach us via email at rebecca@groundedessences.com. We’re here to help with any questions or concerns.
8. What is your shipping policy?
International shipping is available. All orders ship within 7 business days of purchase, but please allow up to 2 weeks during the holiday season. Tracking numbers will be sent to the email you provide.
9. How do I know if a mineral specimen is authentic?
We source our specimens from reputable suppliers and provide documentation for certain high-value items. If you have questions about authenticity, feel free to ask for more information. We will always disclose if a mineral is lab-created or synthetic.
10. Can I find information about the properties of your crystals and minerals on your website?
Yes, each item on our website includes detailed descriptions, including origin, characteristics, and care instructions. We also have a blog section dedicated to educating our customers about various minerals and crystals.